Refound Policy

GENERAL CONDITIONS APPLICABLE TO

EXCHANGES

We want to ensure that you find the perfect piece! If your order didn’t quite meet your expectations, please let us know if you’d like to exchange it for another size or style. Reach out to us, and we’ll guide you through the process. Just make sure the item is returned in its original condition and packaging. If you’d prefer a return instead, simply follow the return process below.

RETURNS

Subject to meeting the conditions set out in this Returns and Exchanges section, we offer a return policy which allows you to return delivered items to us for any reason up to 30 days after the delivery of your Order.

In order to qualify for a refund, all items (including promotional gift items accompanying the Order) must be returned to us within 30 days of Order receipt with the following conditions:

• Items must be unaltered, unused and in full sellable condition (or the condition in which they were received from us or our agents).
• Items must be in their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached.
• The return must be accompanied by the original Order confirmation.

RETURNS PROCESS

Write is a direct message through our social media channels, email us at ITSBENTOTEAM@GMAIL.COM or write us on WhatsApp at 971555810217. We will provide you with our address so you can ship the items you want to return.

REFUND PROCESS

Refunds will only be processed after the item/s returned have been approved. After approval, we will issue a refund of the full face value of undamaged items duly returned (excluding, where applicable, the original delivery charges and cash handling fees).

ITEM RETURN POLICIES

DAMAGED GOODS AND INCORRECTLY-FULFILLED ORDERS

If you receive an item that is damaged or not the product you ordered, please arrange for the return of the item, we will collect it from your address. The item must be returned in the same condition you received it within 30 days of receipt to qualify for a full refund. Where applicable, the refund will include the original Order delivery charges, cash-handling fees, taxes and any duties. Replacements may be available depending on stock. If an item has a manufacturing defect, it may also benefit from a manufacturer’s defects warranty. If you believe your item is defective, please write us on our UAE number or contact us on our social media channels.

PACKAGING

Please take care to preserve the condition of any product packaging as, for example, damaged shoe boxes may prevent re-sale and may mean that we cannot give you a full refund. 

Gifted Items

Gifted items and items in gift orders can only be returned with a refund given to the purchaser of the gift.